We make every effort to send your goods via the most economical and safe method. We prefer to charge you as little as possible for your freight, so that you will have more to spend on your beading supplies!

ONCE YOUR ORDER IS COMPLETED, WE WILL CALCULATE THE BEST POSTAGE COST AND CONFIRM WITH YOU BEFORE YOUR PAYMENT IS MADE

Once your order is packed and weighed, we will confirm the postage method and cost with you before taking your payment.  We always use the most economical and safest method of post to suit your needs.

We consider a quick turnaround important, so that you are not waiting on your goodies! We usually post same day as payment received, however, things do sometimes happen which prevents this.

Any orders received on a holiday or weekend will be shipped on the next business day.

Wholesale orders - we want to offer the best price possible so that you can on-sell at a better price. However, we won't always have immediate stock in such large amounts of every item, and need to order in from our suppliers. This can take up to 7 days. We will notify you if this is the case for your order. Please note that GST is not included in the wholesale prices listed.

Shipping:

GST:

All shipping costs quoted below include the Australian GST component.

WITHIN AUSTRALIA

Courier:

Sometimes we will utilise a company called Fastway Couriers and the cost for this is according to the destination. We will always give you the prices and choice before using this method.

Australia Post:

Time Frames:

Orders sent via Australia Post will be received within time frames set by Australia Post. If you require your order faster, you may like to request courier delivery.

Cost:

We will charge you only what it costs us to send. Australia Post pricing is based on size and weight of the article. Registered mail (recommended) is costed as per Australia Post pricing. Unless you specifically request otherwise, we will automatically add registered mail for orders over $50, as we can take no responsibility for any package once it is posted.

For further information on Australia Post please visit http://www.auspost.com.au/

INTERNATIONAL

All packages are calculated by weight, and sent via Australia Post Economy, unless otherwise requested by you. Shipping times can be researched on http://www.auspost.com.au/

Please note that your country may have certain customs fees and import duties and these will always be your responsibility. Some countries do not allow certain products through customs, and you need to check your own rules and regulations in this regard (eg glues which contain chemicals). Any customs or duty fees are your responsibility and are not included in your costs from Bead Shack.

Australia Goods and Services Tax (GST) is not applicable on international orders. Our wholesale prices listed do not include GST so they will stand as is, but retail prices have had 10% GST included in the costing. Therefore, retail purchases will actually have a discount from the total.

The GST component in the postage will still be included.

RETURNS

We want you to be ecstatic with your purchases from Bead Shack! Should the items you have purchased not be exactly as you hoped, you may return the goods in original condition to be received within 14 days here at our store (postage payable by you). We will then give you a credit towards your next purchase. You may be charged up to 10% as a re-stocking fee, according to the circumstances. Please email us at sales@beadshack.com.au or phone us on 02 4234 1197 to discuss the best option for you.

Partial returns won't be accepted.

Please return items in their original state, well packed so that they are not damaged in transit. If returned items are damaged in transit, we won't be able to give you a credit.